Week 7 EOC: Profiles

Week 7 EOC: Profiles

            I always aim for the highest level of quality with all tasks that I am given. I am dedicated to working hard while remaining positive. I have exceptional communication skills and am able to relate to a variety of people. I continually learn new strategies and techniques to work with customer complaints while solving the customer’s problems. To be added, I am able to keep a level head while working under pressure.

I love and can easily learn new skills and tasks. Being self-motivated to getting things completed, I am very experienced in customer service, sales, written, and oral communication. I have received awards for my superb skills in customer service, mentoring, and leading team projects.

Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my sales and work experience to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned sales goals. Consultative selling approach coupled with the energy and drive as an individual contributor with minimal supervision or team selling environment. 

Week Ten EOC : My Plans

Week Ten EOC: My Plans

                      When people think about their plans for their future the minds goes in thousands of directions. Sometimes it takes time to figure out plans for down road but at time it may not. Thinking about the future may takes up plenty of time with brainstorming of where you want to continue in life.

            Well the most important thing I want to accomplish is finishing up the year and half in college. Then right after graduating college is using the bachelor degree of science for a good reason such as moving up within a company I’m working at or even finding a company that peak my interest. There are many options I can follow throughout the next year and half till I walk the stage with my classmates. During the next year and half I want to continue to work on my retail experience such as learning more about the industry. Like which way I want to experience in the fashion retail industry such as being part of different positions or just stay with the top position. Would I rather be part of a visual merchandise team or be a part of a manger team within a luxury store? There are many questions that are yet to be answer. By the time to answer these questions I would be ready to give answer.

Currently at the moment I’m happy with the company which I am working for that name Kate Spade. With this company which I have been with for year now has shown me ways that I want to continue to follow. Such as moving up within this company like becoming a manger or even working my ways up higher in the management team. For being there a year now makes me want to move up such as becoming a sales lead. Become a sales lead at Kate Spade gives you a little more room to learn more about the management suspect. While becoming a sales lead in the next few months I want to gain more knowledge of the sales aspect such with adding more items to the purchase and showing higher prices point. With adding those two skills onto plate can give show the company that I’m willing to work for the position of a sales lead?

In ways I want to do things for job opportunity I want to gain as many experience within the fashion retail industry. Such as not staying at one job for more than two year if nothing has happen in the company that I would be working for. Down the road I’ll do want to stay at a job for a very long time period due to accept opportunity from the company. But not staying with a company that does not myself grow as a person but just stay the same spot since I’ll first started. With that situation I would not grow as a person but just stay at one spot for years. I’ll want to gain as many experience I possible can throughout life and that can be personal or business aspect. With gaining more experience can leads you to many opportunity in life.

At any time down the road more jobs offer can show up or even just experience the fashion retail world. Turning down a job opportunity would not the best offer but accept can always lead to better things or even giving you that experience that any person can get in life. In many ways no one really knows where life will take yourself but having an open eye to different situation can lead any one to their greatest accomplish. Being scare to start a new adventure is not the way to do things but being open to taking the step toward the new journey. 

Week 9 EOC: Thy Apartment

       Once you done watching the movie Thy Apartment you notice a lot of actions that was inappropriate. Such a simple thing can happen in a working office like slapping an employee’s butt to using other people apartment for your affair. Such things like these situation should not be happening in a work environment. Now days in any workplace things like these different situation would not be happening. When you notice each of the different situation throughout the movie each one of them is called sexual harassments or work place harassments. These different situation does happen at workplace around the world.

            “The administrative structure or specific entity name will vary by state, but the regulatory process will be similar. It is also important to note that state and locally passed employment law and regulations may affect the actions of hospitality managers even more often than will federal regulations. Codes and ordinances established at the state or local level can often be very strict and may be strictly enforced. The penalties for violating these laws can be just as severe as those at the federal level.” (Page 31)

            When it came to the sexual harassments in the movie you first notice that one of the upper management slap the elevator girl butt while stepping out on his floor. For that situation that should never happen or a women should not be touch no matter what situation present. Even though a women is very attractive to you go towards her way that is not stepping over the boundary. But do ask each other out in the workplace that is appropriate. Another situation that comes to play is upper management having an affair when they are actually married. Not only being married but having their affair in lower employment apartment just like a hot spot. With using a lower employment apartment give them a chance to hold something against him such as moving himself up the management team or even thinking about taking it all back. “Sexual Harassment: Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature.” (Page 36)

            Now moving onto work place harassments such as looking through people work file like elevator girl. No one in the work place should be able to look through your profile without permission. This situation is crossing a line that is not respectful and also allow in nay work place. Even in the work place telling another employee’s during the office holiday party information such as spreading rumors about other employee’s in the office.

“The Civil Rights Act of 1964 does not specifically prohibit this type of discrimination. It is important to remember that HR managers working in the hospitality industry must be aware of all civil rights laws in effect in the location where they are working. While a state or local law is not permitted to take away employee rights granted at the federal level, they are allowed to add to them. Thus, as in the California example, an employee group not protected by federal law may be granted protection by a more favorable (to the employee) local law” (Page 37)

Week 8 EOC : Nine To Five Movie

 

            When it came to the movie Nine to Five there was many things that were going on in that office that shouldn’t have happen. Such as simple example as disrespect the person above you but below you head boss or even being rude to other employee’s. These simple things can cause many problems within the company aspect throughout the movie three ladies they started to fix the problems.

            “Equal treatment based on seniority replaces decisions, if any, made on the basis of personal relationships. Higher compensation levels, more control over work rules, greater job security, and peer influences are additional factors that some employees believe will be better addressed after union affiliation. Still other employees join unions because of union shop provisions of some union contracts: if all employees in a department are unionized, then new employees will be required to join the union and pay dues to it.” (Page 401)

            Such as equal treatment within the workplace in the movie was obvious that equal treatment was not put in place. Such as gaining the higher position for managements the role went on the male gender due to being the female aspect.  Gaining the higher role in the office was giving to the male gender due to the office being afraid of having a female gender the head shot. All gender should have the equal right to any position of management that is being offer. No matter what day in ages we are living gender sexes are equal. No genders should be put down no matter how afraid people feel at times.

“Each of these performance appraisal characteristics may appear obvious, but busy supervisors may not receive training in the methods required by the hospitality organization. In large properties, human resources specialists typically work with 298299department heads, managers, and supervisors to develop property-wide procedures. In small organizations, the general manager and other personnel with human resources duties must ensure that these characteristics are incorporated into the performance appraisal system.” (Page 298)        

Then the training aspect was in the wrong due to not teaching the new employee’s the right way to proper use the office machine. Throughout the movie one character seem like she was doing the right thing but whole thing was she has learn it on her own. The person higher than her was supposed to teach step by step how to proper use the office machine. Which that did not happen in the movie as you seen, such as first she shows how she works the office machine. The proper way to show a new employee’s is showing the step by step in ways how to do things in the work environment.

“After the performance appraisal system is established, the human resources role continues as applicable policies, procedures, evaluation forms, and other documents are developed. Implementation involves communication with affected personnel. Those who will conduct performance appraisals must be trained, and employees must learn about the system. Follow-up tasks, including process evaluation, revision, if necessary, and management of specific ad hoc issues, are required. Also, because appraisal information will become part of the employees' personnel records, information must be collected and managed.” (Page 301)

            Also in the movie the main problems you notice was employees was being sexual harassments by their head boss. Such as going in to dinner with his sectary and having things going a little too far even though the boss does has a wife. That was in the wrong to even go out with their boss even for dinner. Then also the next thing that happen was the boss sending out his other employees to buy “something” for his wife they thought. While the other employees notice that the item they have brought for the boss’s wife was for his other employees that they were having affair. Within the office other employee’s started talking about this “one” employee’s due to the situation with the boss. That started things to be weird and also rude comments about this “one employee’s.

Week 6 EOC: Perform job analysis, write job descriptions, and job specifications

Retail Store Manager Description

 

            “Effective hospitality managers provide ongoing performance feedback to their employees. This process is integral to maximizing the effectiveness of an operation's workforce. Documenting performance appraisal efforts may be a human resources responsibility, but those who directly supervise the worker and have firsthand knowledge of the performance often can best perform the evaluation, and they are best able to help employees improve their performance levels.” (Page 296)

            Being a retail store manager is someone that can assist you. When it comes to being a retail store manager job responsibilities are the most important things is serving customers by providing merchandise and also supervising staff. Other job duties are completes store operational requirements by scheduling and assigning employees and also following up within the work results.

·        Maintains store staff by recruiting, selecting, orienting, and also training new employee’s

·        Ensures availability of merchandise and services by approving contracts and service requirements

·        Achieves financial objectives by preparing an annual budget for the store, scheduling expenditures, analyzing variances and inciting corrective actions

·        Identifies current and future customer’s requirements by establishing report with potential and actual customers and other person’s in a position to understand service requirements.

Basic procedures should be used to evaluate the performance of all employees at the same organizational level regardless of their functional department. HR managers can develop policies and procedures that address concerns such as: •Specific goals of the appraisal process

•Mechanics of the system

•Frequency of appraisal

•The process, if any, by which appraisal comments are provided to employees before the formal session

•Suggested length of time for the appraisal session

•Disposition of appraisal information (e.g., a copy provided to the employee and included in the staff member's permanent personnel (Page 300)

What you need to be a retail store managers are skills and also the qualifications to gain the position. Such as being a customer’s focus, tracking budget expenses, vendor relationships, market knowledge and also client relationship. With all these skills you gain over the year within the industry. You do not gain these qualifications while taking classes or even by having one job under your belt. You do gain these skills within the years and many employment that you have on your resumes. Within these different sills you gain many experience to lead you towards the right job for yourself.

“Management (hopefully in conjunction and consultation with employees) should set and communicate the employee's targets or goals, whether they are of a financial, attitudinal, or behavioral nature. An inherent advantage of this approach is that those employees who know their goals and who participate in establishing them will more likely work diligently to achieve them. Note: Goal setting and goal achievement measurements and rewards are not new concepts. Management by objectives (MBO), the concept of using identifiable objectives to measure performance and to assign employee rewards, is decades. “(Page 306)

Week 4 EOC: Hiring Factor

Hiring Factor

            “You've probably heard the old expression, “You only have one opportunity to make a good first impression!” This commonsense observation sets the scene as we address a new employee's initial on-job activities and ethical considerations that should guide the organization and its employees as decisions are made.” (Page 133)

            When it comes to the hiring factor with people they are many ways for an employees to look for new hires. My opinion of the advisability and legally of references such as tattoos, personal hygiene and scars any can get a job if they keep up to these standards. Such as with personal hygiene if someone doesn’t brush their teeth, wash their body or look at least decent when coming to work. When a situation such like this happen the store manager or supervisor should pull this person aside then talk to them how things can get better. It’s not like you’re picking on them but your looking out for the company. When hiring new associates this is the main factor to look example such as does the person fit the company, can they represent this company or if they don’t can they come to working looking like they do represent the company.

“Managers should consider their own initial work experiences and the impressions that were created. Background information about the process by which new staff members adapt to a work situation establishes the context within which orientation programs are planned and implemented. The orientation process is important for both the new staff member and the hospitality organization. Therefore, it should be carefully planned and, once used successfully, its major components can be replicated for use as initial on-job activities for future employees are required.” (Page 134)         

            Even when it comes to a tattoos any one can hide the art piece. For example with women’s they can wear a sweater over their blouse, wear a accessories if the art piece is locate on their waist or even using a bandage if the art piece is bigger than three inches.  Then with the men’s wear in any workplace their uniform are required to wear a dress shirt or even a button up shirt. Either of these shirts are longer enough to cover the art piece from shoulder to waist. If any employees won’t hire you for these reason this is wrong.

 When it comes to scars on any part of your body an employees can ask happen to you to get that scars or honesty it is not their problem. For example a scar can happen from a simple accident, since you were born, or something terrible that happen to you that you don’t want to talk about. The scar can be something personal to you that every time you think about its like nightmare. No one cannot make you talk about or explain why it is on your body just to get a job.

“Ethics relates to concerns about what is right and what is wrong. Professional managers are ethical managers, and they consistently use procedures that incorporate ethical considerations. The best-run organizations are influenced by a culture driven by ethical concerns, and their manager’s role-model the practices that are appropriate for their employees. These staff members will likely treat guests in the same manner as they are treated, so the success is better assured when ethical concerns are at the forefront of the decision-making process.” (Page 134)

            No job is worth feeling small for any worth of money. Any job that you apply for should not make you do anything that you don’t want to. If the standard of the job is not up to your standard or beyond your standard just don’t accept the job.

Week 3 EOC: WorkPlace Fairness

Workplace Fairness

            While during researching on the website National Employment Lawyers Association (NELA) it inform people of workplace rights to if there any problems at their workplace. This NELA is a website for you to hire an attorney if your workplace is treating wrongful.” The Civil Rights Act of 1964 makes it illegal for employers to discriminate in hiring and in setting the terms and conditions of employment. Labor unions are also prohibited from basing membership or union classifications on race, color, religion, sex, or national origin. The law also is clear in its prohibition of employers retaliating against employees or potential employees who file charges of discrimination against them, refuse to comply with a discriminatory policy, or participate in an investigation of discrimination charges against the employer.” (Page 35)  A workplace can’t turn around an employee’s due what they don’t like. Every single person in the world does deserve a chance for a job. If though if the applicant is from another country a job can’t not turn them away. The only reason a job can turn an applicant away is due to them not being right for the job or doesn’t have enough experience to accept.

            NELA can assist you with many different options that you need to get support for a job that is not treating you correctly. “Employment law in the United States arose, in most cases, as a result of the demands of workers for better working conditions and the right to organize. Whenever these worker demands were deemed reasonable by a majority of society or the courts, legislation was enacted and became part of the accepted employment practices of the country.” (Page 28)  When you first get to the website you are able to know about your workplace fairness rights. It also lets you know about what they are talking about for the week. For this week topic is overcoming your first interview, yes it might seem like a scaring situation at first. While reading the topic of the week it gives you a summary about it be about to get read more. But also on the main page of NELA it gives you tabs to learn more about their website, ways to protect your rights, their blog, and also they have a page for a press release.  If you want to get more information about your workplace rights the main page can assist you with all that.

             “Hospitality managers interact with governmental entities in a variety of different ways, and they must observe the procedures and regulations established by the government. Managers must fill out forms and paperwork, obtain operating licenses, maintain their property to specified codes and standards, provide a safe working environment, and, when required, even open their facilities for periodic inspections.” (Page 30) Some information an employees that would use this website for discrimination, benefits, leaves, and the main problems most companies get avoid is harassments. The NELA is the best website that anyone can use to help them out with any problems that they are experience without being notice.

            A hospitality mangers can best address these different situation is take the person to the side and talk to them nice without pointing fingers. You don’t want the employees to think you are taking sides due to management being higher than they are. Hospitality mangers want to seem like they are the middle person without accusing anyone.