Best and Worst Jobs
When working in the retail industry
there be days you wonder why you have chosen this job for yourself. There be
days that you over the moon about your jobs that you wish that experience can
help every single day. Yet there days you be sitting in the back room crying
your eyes till water won’t come out anymore. Those are days each single
retailer feel about their jobs 365 days a year.
Being there for almost a year
working at Kate Spade Outlet thinking
about the best and worst job situation that happen at work makes million
situation replays over and over in my mind. Let’s start out with the worst
experience I’ll was put in at Kate Spade Outlet over the summer. Well, one day
during summer when it was not busy but steady with customers shopping like
usual. It was around noon when there was this couple shopping in the store
looking for a unique bag for an evening party. I’ll walk up to the couple to
see if they were finding everything ok or had a question about the bag there
were looking at. Well, they did have question if we could hold the handbag for
an hour or so the response was yes we could the handbag till nine’s o’ clock
that night. The couple response was great that they would be back within the
next couple of hours. During that day we had three sales associate in the
entire store for the next hour or so. So, I’ll walk up to the cash wrap looking
for a hold tag to place the item in the hold closet. A cashier saw me starting
to make the hold tag when she say there was a customer who had a question about
a handbag. I’ll sure who is the customer and she pointed them out to myself and
then I’ll ask her can she finish up with the hold tag I was making for that
couple. I’ll walk over to the customers and help them with their questions and finishes
up their transaction. The day went on with helping other customers till half of
the day past on just till the couple return for that handbag. I was busy around
the store helping customers with questions and pricing. Then that moment I’ll
felt someone touching my shoulders asking can they have the handbag that was
put on hold. I went onto the hold closet looking for the handbag. At the moment
my heart was racing when I’ll couldn’t find the purse. I went to the couple
saying it will be a few minutes to locate the purse. While looking for the
handbag the couple staring to get anger and raise their voices in the store.
Then one of the sales associate over heard the couple screaming at me for the
handbag. She grab the handbag and started to handle them the bag which their
response was that wasn’t the bag. At the moment I called over one of mangers on
duty to experience the situation that was going on. The mangers ask me to walk
away for the moment I’ll went behind the cash wrap to figure out what was going
on. Me and one of the sales associate started talking saying that bad was
sitting there for almost all day and it was time to go back on the floor. We figure
out the situation and notice that was the handbag that was supposed to go in
the hold closet. “You're right that
communication could be better, and there is probably a need for our human
resources people to really know exactly what we do,” replied Emma, “but before
I came here, I spent five years working for a much smaller property that didn't
have a human resources department. Each manager had to do whatever the General
Manager wanted. Some of the GMs wanted a lot—and others wanted only a
little—responsibility for the human resources function.”(pg. 14) There was
misunderstands between me and the other sales associates. That was a lesson learn
to do everything yourself and don not rely on someone else.
There are days you wish you had
customers that were a great experience that you cannot forget. When dealing
with customer service every single day you can’t chose the customers who walk
into the store. There was one day during the busy holiday season I got a chance
to help a wonderful customer who wanted to find a holiday dress. During that
past few weeks we just rearrange the clothing side of the store to prepare for
the holiday season. We got in some dresses that would work out all year around
for ladies. The dress image came in blush, also a bright pink color too which
flare out and the back of the dress had a T- strap with a bow on the neckline. The
appeal side that day wasn’t as busy such handbag area. I was fixing the appeal
side such as refolding shirts and resize the clothing. Just till a wonderful lady
walk in the appeal side asking if we had some dresses that would work out for
holiday parties. I’ll say yes we do, what kind of styles you were looking for.
Then she pointed out to the window display to the bow back and flare dress. She
wanted to see if we had her size in that dress and I told her just give me a
few minutes to check the system if we had her size. We did have the size in the
two colors she wanted to try on, I went to the dress room to set a room up. I
give her a few minutes to try out the two different colors and sizes. I went
onto checking on the wonderful customers asking if everything was doing ok and
she response she like the bright pink color out of the two. I asked does she
wanted to try on a pair of heels to see the whole effect with the outfit. She
was excited to try on some heels, I went onto asking what size she was and the
color choice she would like to see with the dress. I grab her a size eight and
half in a nude heel that would go great with the bow back and flare dress. She
love the whole outfit and couldn’t say no when asking if the dress works out. She
was too excited to wear the whole outfit to the holiday parties she be
attending over the month.
