Sunday, January 17, 2016

Week 1 EOC : Best and Worst Job


Best and Worst Jobs

           

            When working in the retail industry there be days you wonder why you have chosen this job for yourself. There be days that you over the moon about your jobs that you wish that experience can help every single day. Yet there days you be sitting in the back room crying your eyes till water won’t come out anymore. Those are days each single retailer feel about their jobs 365 days a year.

            Being there for almost a year working at Kate Spade Outlet  thinking about the best and worst job situation that happen at work makes million situation replays over and over in my mind. Let’s start out with the worst experience I’ll was put in at Kate Spade Outlet over the summer. Well, one day during summer when it was not busy but steady with customers shopping like usual. It was around noon when there was this couple shopping in the store looking for a unique bag for an evening party. I’ll walk up to the couple to see if they were finding everything ok or had a question about the bag there were looking at. Well, they did have question if we could hold the handbag for an hour or so the response was yes we could the handbag till nine’s o’ clock that night. The couple response was great that they would be back within the next couple of hours. During that day we had three sales associate in the entire store for the next hour or so. So, I’ll walk up to the cash wrap looking for a hold tag to place the item in the hold closet. A cashier saw me starting to make the hold tag when she say there was a customer who had a question about a handbag. I’ll sure who is the customer and she pointed them out to myself and then I’ll ask her can she finish up with the hold tag I was making for that couple. I’ll walk over to the customers and help them with their questions and finishes up their transaction. The day went on with helping other customers till half of the day past on just till the couple return for that handbag. I was busy around the store helping customers with questions and pricing. Then that moment I’ll felt someone touching my shoulders asking can they have the handbag that was put on hold. I went onto the hold closet looking for the handbag. At the moment my heart was racing when I’ll couldn’t find the purse. I went to the couple saying it will be a few minutes to locate the purse. While looking for the handbag the couple staring to get anger and raise their voices in the store. Then one of the sales associate over heard the couple screaming at me for the handbag. She grab the handbag and started to handle them the bag which their response was that wasn’t the bag. At the moment I called over one of mangers on duty to experience the situation that was going on. The mangers ask me to walk away for the moment I’ll went behind the cash wrap to figure out what was going on. Me and one of the sales associate started talking saying that bad was sitting there for almost all day and it was time to go back on the floor. We figure out the situation and notice that was the handbag that was supposed to go in the hold closet. “You're right that communication could be better, and there is probably a need for our human resources people to really know exactly what we do,” replied Emma, “but before I came here, I spent five years working for a much smaller property that didn't have a human resources department. Each manager had to do whatever the General Manager wanted. Some of the GMs wanted a lot—and others wanted only a little—responsibility for the human resources function.”(pg. 14) There was misunderstands between me and the other sales associates. That was a lesson learn to do everything yourself and don not rely on someone else.

            There are days you wish you had customers that were a great experience that you cannot forget. When dealing with customer service every single day you can’t chose the customers who walk into the store. There was one day during the busy holiday season I got a chance to help a wonderful customer who wanted to find a holiday dress. During that past few weeks we just rearrange the clothing side of the store to prepare for the holiday season. We got in some dresses that would work out all year around for ladies. The dress image came in blush, also a bright pink color too which flare out and the back of the dress had a T- strap with a bow on the neckline. The appeal side that day wasn’t as busy such handbag area. I was fixing the appeal side such as refolding shirts and resize the clothing. Just till a wonderful lady walk in the appeal side asking if we had some dresses that would work out for holiday parties. I’ll say yes we do, what kind of styles you were looking for. Then she pointed out to the window display to the bow back and flare dress. She wanted to see if we had her size in that dress and I told her just give me a few minutes to check the system if we had her size. We did have the size in the two colors she wanted to try on, I went to the dress room to set a room up. I give her a few minutes to try out the two different colors and sizes. I went onto checking on the wonderful customers asking if everything was doing ok and she response she like the bright pink color out of the two. I asked does she wanted to try on a pair of heels to see the whole effect with the outfit. She was excited to try on some heels, I went onto asking what size she was and the color choice she would like to see with the dress. I grab her a size eight and half in a nude heel that would go great with the bow back and flare dress. She love the whole outfit and couldn’t say no when asking if the dress works out. She was too excited to wear the whole outfit to the holiday parties she be attending over the month.

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