Week 7 EOC: Profiles

Week 7 EOC: Profiles

            I always aim for the highest level of quality with all tasks that I am given. I am dedicated to working hard while remaining positive. I have exceptional communication skills and am able to relate to a variety of people. I continually learn new strategies and techniques to work with customer complaints while solving the customer’s problems. To be added, I am able to keep a level head while working under pressure.

I love and can easily learn new skills and tasks. Being self-motivated to getting things completed, I am very experienced in customer service, sales, written, and oral communication. I have received awards for my superb skills in customer service, mentoring, and leading team projects.

Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my sales and work experience to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned sales goals. Consultative selling approach coupled with the energy and drive as an individual contributor with minimal supervision or team selling environment. 

Week Ten EOC : My Plans

Week Ten EOC: My Plans

                      When people think about their plans for their future the minds goes in thousands of directions. Sometimes it takes time to figure out plans for down road but at time it may not. Thinking about the future may takes up plenty of time with brainstorming of where you want to continue in life.

            Well the most important thing I want to accomplish is finishing up the year and half in college. Then right after graduating college is using the bachelor degree of science for a good reason such as moving up within a company I’m working at or even finding a company that peak my interest. There are many options I can follow throughout the next year and half till I walk the stage with my classmates. During the next year and half I want to continue to work on my retail experience such as learning more about the industry. Like which way I want to experience in the fashion retail industry such as being part of different positions or just stay with the top position. Would I rather be part of a visual merchandise team or be a part of a manger team within a luxury store? There are many questions that are yet to be answer. By the time to answer these questions I would be ready to give answer.

Currently at the moment I’m happy with the company which I am working for that name Kate Spade. With this company which I have been with for year now has shown me ways that I want to continue to follow. Such as moving up within this company like becoming a manger or even working my ways up higher in the management team. For being there a year now makes me want to move up such as becoming a sales lead. Become a sales lead at Kate Spade gives you a little more room to learn more about the management suspect. While becoming a sales lead in the next few months I want to gain more knowledge of the sales aspect such with adding more items to the purchase and showing higher prices point. With adding those two skills onto plate can give show the company that I’m willing to work for the position of a sales lead?

In ways I want to do things for job opportunity I want to gain as many experience within the fashion retail industry. Such as not staying at one job for more than two year if nothing has happen in the company that I would be working for. Down the road I’ll do want to stay at a job for a very long time period due to accept opportunity from the company. But not staying with a company that does not myself grow as a person but just stay the same spot since I’ll first started. With that situation I would not grow as a person but just stay at one spot for years. I’ll want to gain as many experience I possible can throughout life and that can be personal or business aspect. With gaining more experience can leads you to many opportunity in life.

At any time down the road more jobs offer can show up or even just experience the fashion retail world. Turning down a job opportunity would not the best offer but accept can always lead to better things or even giving you that experience that any person can get in life. In many ways no one really knows where life will take yourself but having an open eye to different situation can lead any one to their greatest accomplish. Being scare to start a new adventure is not the way to do things but being open to taking the step toward the new journey. 

Week 9 EOC: Thy Apartment

       Once you done watching the movie Thy Apartment you notice a lot of actions that was inappropriate. Such a simple thing can happen in a working office like slapping an employee’s butt to using other people apartment for your affair. Such things like these situation should not be happening in a work environment. Now days in any workplace things like these different situation would not be happening. When you notice each of the different situation throughout the movie each one of them is called sexual harassments or work place harassments. These different situation does happen at workplace around the world.

            “The administrative structure or specific entity name will vary by state, but the regulatory process will be similar. It is also important to note that state and locally passed employment law and regulations may affect the actions of hospitality managers even more often than will federal regulations. Codes and ordinances established at the state or local level can often be very strict and may be strictly enforced. The penalties for violating these laws can be just as severe as those at the federal level.” (Page 31)

            When it came to the sexual harassments in the movie you first notice that one of the upper management slap the elevator girl butt while stepping out on his floor. For that situation that should never happen or a women should not be touch no matter what situation present. Even though a women is very attractive to you go towards her way that is not stepping over the boundary. But do ask each other out in the workplace that is appropriate. Another situation that comes to play is upper management having an affair when they are actually married. Not only being married but having their affair in lower employment apartment just like a hot spot. With using a lower employment apartment give them a chance to hold something against him such as moving himself up the management team or even thinking about taking it all back. “Sexual Harassment: Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature.” (Page 36)

            Now moving onto work place harassments such as looking through people work file like elevator girl. No one in the work place should be able to look through your profile without permission. This situation is crossing a line that is not respectful and also allow in nay work place. Even in the work place telling another employee’s during the office holiday party information such as spreading rumors about other employee’s in the office.

“The Civil Rights Act of 1964 does not specifically prohibit this type of discrimination. It is important to remember that HR managers working in the hospitality industry must be aware of all civil rights laws in effect in the location where they are working. While a state or local law is not permitted to take away employee rights granted at the federal level, they are allowed to add to them. Thus, as in the California example, an employee group not protected by federal law may be granted protection by a more favorable (to the employee) local law” (Page 37)

Week 8 EOC : Nine To Five Movie

 

            When it came to the movie Nine to Five there was many things that were going on in that office that shouldn’t have happen. Such as simple example as disrespect the person above you but below you head boss or even being rude to other employee’s. These simple things can cause many problems within the company aspect throughout the movie three ladies they started to fix the problems.

            “Equal treatment based on seniority replaces decisions, if any, made on the basis of personal relationships. Higher compensation levels, more control over work rules, greater job security, and peer influences are additional factors that some employees believe will be better addressed after union affiliation. Still other employees join unions because of union shop provisions of some union contracts: if all employees in a department are unionized, then new employees will be required to join the union and pay dues to it.” (Page 401)

            Such as equal treatment within the workplace in the movie was obvious that equal treatment was not put in place. Such as gaining the higher position for managements the role went on the male gender due to being the female aspect.  Gaining the higher role in the office was giving to the male gender due to the office being afraid of having a female gender the head shot. All gender should have the equal right to any position of management that is being offer. No matter what day in ages we are living gender sexes are equal. No genders should be put down no matter how afraid people feel at times.

“Each of these performance appraisal characteristics may appear obvious, but busy supervisors may not receive training in the methods required by the hospitality organization. In large properties, human resources specialists typically work with 298299department heads, managers, and supervisors to develop property-wide procedures. In small organizations, the general manager and other personnel with human resources duties must ensure that these characteristics are incorporated into the performance appraisal system.” (Page 298)        

Then the training aspect was in the wrong due to not teaching the new employee’s the right way to proper use the office machine. Throughout the movie one character seem like she was doing the right thing but whole thing was she has learn it on her own. The person higher than her was supposed to teach step by step how to proper use the office machine. Which that did not happen in the movie as you seen, such as first she shows how she works the office machine. The proper way to show a new employee’s is showing the step by step in ways how to do things in the work environment.

“After the performance appraisal system is established, the human resources role continues as applicable policies, procedures, evaluation forms, and other documents are developed. Implementation involves communication with affected personnel. Those who will conduct performance appraisals must be trained, and employees must learn about the system. Follow-up tasks, including process evaluation, revision, if necessary, and management of specific ad hoc issues, are required. Also, because appraisal information will become part of the employees' personnel records, information must be collected and managed.” (Page 301)

            Also in the movie the main problems you notice was employees was being sexual harassments by their head boss. Such as going in to dinner with his sectary and having things going a little too far even though the boss does has a wife. That was in the wrong to even go out with their boss even for dinner. Then also the next thing that happen was the boss sending out his other employees to buy “something” for his wife they thought. While the other employees notice that the item they have brought for the boss’s wife was for his other employees that they were having affair. Within the office other employee’s started talking about this “one” employee’s due to the situation with the boss. That started things to be weird and also rude comments about this “one employee’s.

Week 6 EOC: Perform job analysis, write job descriptions, and job specifications

Retail Store Manager Description

 

            “Effective hospitality managers provide ongoing performance feedback to their employees. This process is integral to maximizing the effectiveness of an operation's workforce. Documenting performance appraisal efforts may be a human resources responsibility, but those who directly supervise the worker and have firsthand knowledge of the performance often can best perform the evaluation, and they are best able to help employees improve their performance levels.” (Page 296)

            Being a retail store manager is someone that can assist you. When it comes to being a retail store manager job responsibilities are the most important things is serving customers by providing merchandise and also supervising staff. Other job duties are completes store operational requirements by scheduling and assigning employees and also following up within the work results.

·        Maintains store staff by recruiting, selecting, orienting, and also training new employee’s

·        Ensures availability of merchandise and services by approving contracts and service requirements

·        Achieves financial objectives by preparing an annual budget for the store, scheduling expenditures, analyzing variances and inciting corrective actions

·        Identifies current and future customer’s requirements by establishing report with potential and actual customers and other person’s in a position to understand service requirements.

Basic procedures should be used to evaluate the performance of all employees at the same organizational level regardless of their functional department. HR managers can develop policies and procedures that address concerns such as: •Specific goals of the appraisal process

•Mechanics of the system

•Frequency of appraisal

•The process, if any, by which appraisal comments are provided to employees before the formal session

•Suggested length of time for the appraisal session

•Disposition of appraisal information (e.g., a copy provided to the employee and included in the staff member's permanent personnel (Page 300)

What you need to be a retail store managers are skills and also the qualifications to gain the position. Such as being a customer’s focus, tracking budget expenses, vendor relationships, market knowledge and also client relationship. With all these skills you gain over the year within the industry. You do not gain these qualifications while taking classes or even by having one job under your belt. You do gain these skills within the years and many employment that you have on your resumes. Within these different sills you gain many experience to lead you towards the right job for yourself.

“Management (hopefully in conjunction and consultation with employees) should set and communicate the employee's targets or goals, whether they are of a financial, attitudinal, or behavioral nature. An inherent advantage of this approach is that those employees who know their goals and who participate in establishing them will more likely work diligently to achieve them. Note: Goal setting and goal achievement measurements and rewards are not new concepts. Management by objectives (MBO), the concept of using identifiable objectives to measure performance and to assign employee rewards, is decades. “(Page 306)

Week 4 EOC: Hiring Factor

Hiring Factor

            “You've probably heard the old expression, “You only have one opportunity to make a good first impression!” This commonsense observation sets the scene as we address a new employee's initial on-job activities and ethical considerations that should guide the organization and its employees as decisions are made.” (Page 133)

            When it comes to the hiring factor with people they are many ways for an employees to look for new hires. My opinion of the advisability and legally of references such as tattoos, personal hygiene and scars any can get a job if they keep up to these standards. Such as with personal hygiene if someone doesn’t brush their teeth, wash their body or look at least decent when coming to work. When a situation such like this happen the store manager or supervisor should pull this person aside then talk to them how things can get better. It’s not like you’re picking on them but your looking out for the company. When hiring new associates this is the main factor to look example such as does the person fit the company, can they represent this company or if they don’t can they come to working looking like they do represent the company.

“Managers should consider their own initial work experiences and the impressions that were created. Background information about the process by which new staff members adapt to a work situation establishes the context within which orientation programs are planned and implemented. The orientation process is important for both the new staff member and the hospitality organization. Therefore, it should be carefully planned and, once used successfully, its major components can be replicated for use as initial on-job activities for future employees are required.” (Page 134)         

            Even when it comes to a tattoos any one can hide the art piece. For example with women’s they can wear a sweater over their blouse, wear a accessories if the art piece is locate on their waist or even using a bandage if the art piece is bigger than three inches.  Then with the men’s wear in any workplace their uniform are required to wear a dress shirt or even a button up shirt. Either of these shirts are longer enough to cover the art piece from shoulder to waist. If any employees won’t hire you for these reason this is wrong.

 When it comes to scars on any part of your body an employees can ask happen to you to get that scars or honesty it is not their problem. For example a scar can happen from a simple accident, since you were born, or something terrible that happen to you that you don’t want to talk about. The scar can be something personal to you that every time you think about its like nightmare. No one cannot make you talk about or explain why it is on your body just to get a job.

“Ethics relates to concerns about what is right and what is wrong. Professional managers are ethical managers, and they consistently use procedures that incorporate ethical considerations. The best-run organizations are influenced by a culture driven by ethical concerns, and their manager’s role-model the practices that are appropriate for their employees. These staff members will likely treat guests in the same manner as they are treated, so the success is better assured when ethical concerns are at the forefront of the decision-making process.” (Page 134)

            No job is worth feeling small for any worth of money. Any job that you apply for should not make you do anything that you don’t want to. If the standard of the job is not up to your standard or beyond your standard just don’t accept the job.

Week 3 EOC: WorkPlace Fairness

Workplace Fairness

            While during researching on the website National Employment Lawyers Association (NELA) it inform people of workplace rights to if there any problems at their workplace. This NELA is a website for you to hire an attorney if your workplace is treating wrongful.” The Civil Rights Act of 1964 makes it illegal for employers to discriminate in hiring and in setting the terms and conditions of employment. Labor unions are also prohibited from basing membership or union classifications on race, color, religion, sex, or national origin. The law also is clear in its prohibition of employers retaliating against employees or potential employees who file charges of discrimination against them, refuse to comply with a discriminatory policy, or participate in an investigation of discrimination charges against the employer.” (Page 35)  A workplace can’t turn around an employee’s due what they don’t like. Every single person in the world does deserve a chance for a job. If though if the applicant is from another country a job can’t not turn them away. The only reason a job can turn an applicant away is due to them not being right for the job or doesn’t have enough experience to accept.

            NELA can assist you with many different options that you need to get support for a job that is not treating you correctly. “Employment law in the United States arose, in most cases, as a result of the demands of workers for better working conditions and the right to organize. Whenever these worker demands were deemed reasonable by a majority of society or the courts, legislation was enacted and became part of the accepted employment practices of the country.” (Page 28)  When you first get to the website you are able to know about your workplace fairness rights. It also lets you know about what they are talking about for the week. For this week topic is overcoming your first interview, yes it might seem like a scaring situation at first. While reading the topic of the week it gives you a summary about it be about to get read more. But also on the main page of NELA it gives you tabs to learn more about their website, ways to protect your rights, their blog, and also they have a page for a press release.  If you want to get more information about your workplace rights the main page can assist you with all that.

             “Hospitality managers interact with governmental entities in a variety of different ways, and they must observe the procedures and regulations established by the government. Managers must fill out forms and paperwork, obtain operating licenses, maintain their property to specified codes and standards, provide a safe working environment, and, when required, even open their facilities for periodic inspections.” (Page 30) Some information an employees that would use this website for discrimination, benefits, leaves, and the main problems most companies get avoid is harassments. The NELA is the best website that anyone can use to help them out with any problems that they are experience without being notice.

            A hospitality mangers can best address these different situation is take the person to the side and talk to them nice without pointing fingers. You don’t want the employees to think you are taking sides due to management being higher than they are. Hospitality mangers want to seem like they are the middle person without accusing anyone. 

Week 2 EOC: Case Study Human Resources Managemnet in Action

Case Study: Human Resources Management in Action

           

When being the general manger to a hotel, I would support the actions of the housekeeping supervisor when hard work pays off. I would back up any department that needs my help if hard work showed but if the hard work if not there why give the support. “Fairness in the workplace, quality health care, and policies that help women and men meet the dual demands of work and family.” (Page 47)

My respond to Donna when she has maintain from not calling in sick and also taking other people shifts when they have called in sick many times before. I would support her to the fullest, Donna is a hard working person that show during her shifts and also being at work when needed or not. If Donna and hardworking why not support her during the times she needed the hotel’s management that all we can do to repay her. You would want the same support if you be working double the times when you did not have too. Donna did not chosen to leave her family during times we have called herself in to take someone else shifts or called her in at random times. People who are hardworking deserve the chance to get notice for the work. Companies who doesn’t give credit to people that deserves it lose their respect. Not giving the respect makes the people in the companies question management and wonder why they are working. Like for examples the television Undercover Boss where the CEO goes undercover throughout their companies to find mistake and feeling of their employments. But the very ending of the television the CEO help out some of the employees and fix their mistake throughout the companies for the better. That what I would do for Donna sticking by her side when she has not done anything wrong but show up the good. I would fight to get Donna for the hotel’s management and even maybe moving her position.

Week 1 EOC: My Voice

My Voice

           

            To everybody out there my name is Alisha Garcia – Peccianti, I’m in the Fashion Retail Management. I graduated with a Bachelor Degree in year 2018, with that degree I have used to purse my dreams in Visual Merchandise for about two years now. During the two years being a Visual Merchandise I have worked with dozens of companies. For example the names of companies I have worked with are Kate Spade, Macy’s, Nordstrom and many more to name. It was not an easy journey to get where I am right now in my career. Anyone can agree that you face ups and downs during your way up in the industry. Just like myself it all begin with started school and enter college. The school life was never my cup of tea but after entering college I figure out that I’ll find something to show my passion. Within a year of begin into college I figure out what I wanted to do after graduating college. After a couple of quarters in college I wanted to find a job that relates to the fashion industry. Few months passed searching for a job I’ll receive a called to accept a job at a retail store over the holiday season. When the holiday season was over it was my time to leave that job but that didn’t stop me there for looking at another job. Over a year passed by looking for another retail job I find a job application at a retail store that was located in the Outlet. I apply online and weeks passed by waiting for that phone call to see if I got the job. Weeks passed by that I did receive the phone called I been waiting. After working there for almost year I figure out that this is my passion. The passion is for working on the sales floor helping customers out. Later down the road I’ll realize that I wanted to achieve my goals that would lead my into the fashion industry. The goals I have achieve lead me to being a visual merchandise. Being a visual merchandise for different stores around the cities of Las Vegas. While being a visual merchandise for each different retail store it’s not same situation every time. The each stores has a different aspect and vision they want to create the story with the clothing.

Week 1 EOC : Best and Worst Job

Best and Worst Jobs

           

            When working in the retail industry there be days you wonder why you have chosen this job for yourself. There be days that you over the moon about your jobs that you wish that experience can help every single day. Yet there days you be sitting in the back room crying your eyes till water won’t come out anymore. Those are days each single retailer feel about their jobs 365 days a year.

            Being there for almost a year working at Kate Spade Outlet  thinking about the best and worst job situation that happen at work makes million situation replays over and over in my mind. Let’s start out with the worst experience I’ll was put in at Kate Spade Outlet over the summer. Well, one day during summer when it was not busy but steady with customers shopping like usual. It was around noon when there was this couple shopping in the store looking for a unique bag for an evening party. I’ll walk up to the couple to see if they were finding everything ok or had a question about the bag there were looking at. Well, they did have question if we could hold the handbag for an hour or so the response was yes we could the handbag till nine’s o’ clock that night. The couple response was great that they would be back within the next couple of hours. During that day we had three sales associate in the entire store for the next hour or so. So, I’ll walk up to the cash wrap looking for a hold tag to place the item in the hold closet. A cashier saw me starting to make the hold tag when she say there was a customer who had a question about a handbag. I’ll sure who is the customer and she pointed them out to myself and then I’ll ask her can she finish up with the hold tag I was making for that couple. I’ll walk over to the customers and help them with their questions and finishes up their transaction. The day went on with helping other customers till half of the day past on just till the couple return for that handbag. I was busy around the store helping customers with questions and pricing. Then that moment I’ll felt someone touching my shoulders asking can they have the handbag that was put on hold. I went onto the hold closet looking for the handbag. At the moment my heart was racing when I’ll couldn’t find the purse. I went to the couple saying it will be a few minutes to locate the purse. While looking for the handbag the couple staring to get anger and raise their voices in the store. Then one of the sales associate over heard the couple screaming at me for the handbag. She grab the handbag and started to handle them the bag which their response was that wasn’t the bag. At the moment I called over one of mangers on duty to experience the situation that was going on. The mangers ask me to walk away for the moment I’ll went behind the cash wrap to figure out what was going on. Me and one of the sales associate started talking saying that bad was sitting there for almost all day and it was time to go back on the floor. We figure out the situation and notice that was the handbag that was supposed to go in the hold closet. “You're right that communication could be better, and there is probably a need for our human resources people to really know exactly what we do,” replied Emma, “but before I came here, I spent five years working for a much smaller property that didn't have a human resources department. Each manager had to do whatever the General Manager wanted. Some of the GMs wanted a lot—and others wanted only a little—responsibility for the human resources function.”(pg. 14) There was misunderstands between me and the other sales associates. That was a lesson learn to do everything yourself and don not rely on someone else.

            There are days you wish you had customers that were a great experience that you cannot forget. When dealing with customer service every single day you can’t chose the customers who walk into the store. There was one day during the busy holiday season I got a chance to help a wonderful customer who wanted to find a holiday dress. During that past few weeks we just rearrange the clothing side of the store to prepare for the holiday season. We got in some dresses that would work out all year around for ladies. The dress image came in blush, also a bright pink color too which flare out and the back of the dress had a T- strap with a bow on the neckline. The appeal side that day wasn’t as busy such handbag area. I was fixing the appeal side such as refolding shirts and resize the clothing. Just till a wonderful lady walk in the appeal side asking if we had some dresses that would work out for holiday parties. I’ll say yes we do, what kind of styles you were looking for. Then she pointed out to the window display to the bow back and flare dress. She wanted to see if we had her size in that dress and I told her just give me a few minutes to check the system if we had her size. We did have the size in the two colors she wanted to try on, I went to the dress room to set a room up. I give her a few minutes to try out the two different colors and sizes. I went onto checking on the wonderful customers asking if everything was doing ok and she response she like the bright pink color out of the two. I asked does she wanted to try on a pair of heels to see the whole effect with the outfit. She was excited to try on some heels, I went onto asking what size she was and the color choice she would like to see with the dress. I grab her a size eight and half in a nude heel that would go great with the bow back and flare dress. She love the whole outfit and couldn’t say no when asking if the dress works out. She was too excited to wear the whole outfit to the holiday parties she be attending over the month.